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Customer Service Cart Associate
2 months ago
We are seeking dedicated individuals who take pride in their contributions to join our team. You play a crucial role in shaping our members' overall shopping experience by providing them with a welcoming first and last impression.
As a member service - cart attendant, your primary responsibility is to ensure that members encounter a well-maintained parking area, which includes assisting them with their purchases and ensuring that carts are readily available.
You will impress us if:
You excel in dynamic environments
You possess strong multitasking abilities
You prioritize member satisfaction above all
You can remain on your feet for extended periods while assisting members promptly and accurately
You are a proactive problem solver who addresses challenges directly to ensure tasks are completed to a high standard.
Your impact will be seen through:
Maintaining a cheerful demeanor by greeting and thanking members
Delivering outstanding customer service to members throughout the club, addressing any inquiries they may have
Keeping a clean, organized, and member-ready environment
The member service - cart attendant position is an excellent entry point for a rewarding career at Sam's Club.
The details provided are intended to outline the general nature and level of work performed in this role.
It is not designed to encompass or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
The complete job description will be available during the hiring process.Key Responsibilities...
Ensures club pickup orders are fulfilled by communicating with members regarding any delays; informing members of product unavailability (e.g., out of stock); suggesting alternative product options when necessary; ensuring products are selected and packaged according to company guidelines; dispensing items upon member arrival for pickup; resolving member issues and concerns; and promoting the company's offerings.
Maintains facility safety in accordance with company policies by conducting safety inspections; adhering to merchandise handling procedures; and reporting unsafe conditions to management.
Provides member assistance by recognizing member needs; aiding members in their purchasing decisions; processing transactions; assisting with payments per company policies for various membership and payment types; utilizing cash registers for transactions; organizing merchandise; zoning designated areas; addressing member issues and concerns; promoting the company's products and services; managing the availability of carts/flatbeds; assisting members with transporting items; using cart retrieval equipment according to company guidelines; and ensuring cleanliness in the parking area.
Adheres to company policies, procedures, and ethical standards by implementing related action plans; utilizing the Open Door Policy; and applying these principles in executing business processes.
Completes work assignments and priorities by leveraging policies, data, and resources; collaborating with managers, colleagues, customers, and other business partners; identifying priorities, deadlines, and expectations; executing tasks; communicating progress and information; identifying and recommending improvements; and adapting to and learning from changes, challenges, and feedback.
At Sam's Club, we offer competitive compensation along with performance-based incentives and other valuable benefits for a healthier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits encompass 401(k), stock purchase options, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, with the amount depending on your job classification and tenure. It will meet or exceed the requirements of paid sick leave laws, where applicable.For more information about PTO, please refer to company resources.
- Additional benefits include short-term and long-term disability, employee discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-sponsored education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully covered by Walmart, with eligibility requirements applying to some benefits based on job classification and tenure. Benefits are subject to change and may depend on specific plan or program terms. For more information about benefits and eligibility, please refer to company resources.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Primary Location...
United States of America
