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Principal Technical Consultant, Sales
1 month ago
At ServiceNow, we're on a mission to make the world work better for everyone. As a Technical Architect, Sales and Order Management, you'll play a critical role in helping our customers achieve their business goals by leveraging our intelligent cloud-based platform.
Key Responsibilities:- Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. customizations.
- Support customer engagements for process definition, re-engineering, improvement, and gap analysis.
- Advise customers on ways to transform their current processes using the ServiceNow platform.
- Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.
- Guide customers through the ServiceNow capabilities during different parts of the engagement.
- At least 5 years of configuration/development experience for complex technologies.
- Demonstrated ability to influence and consult in a customer service environment.
- Experience with Web Technologies and SaaS technologies.
- Knowledge of Sales and Order Management Best Practices.
- Strong understanding of leading CRM tools and related systems.
- Opportunity to work with a global market leader in the IT industry.
- Chance to make a meaningful impact on customer business outcomes.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're passionate about technology and customer success, we encourage you to apply.
