Field Service Technician
2 days ago
We are seeking a skilled Field Service Technician to join our Lifecycle Services team at FMH Conveyors, a member of the Duravant family of operating companies. This is a full-time, travel position (up to 80%) that requires a strong background in mechanical, electrical, and pneumatic components, as well as experience with HMI systems.
Job Summary:The Field Service Technician will be responsible for providing installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training services to our customers. This role requires excellent communication skills, the ability to work independently, and a strong commitment to delivering high-quality service.
Key Responsibilities:- Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
- Perform mechanical and electrical modifications including PLC programs and servo drive configuration
- Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
- Achieve service delivery goals including response time, first time fix, and customer satisfaction rates
- Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
- Provide equipment reliability feedback to quality engineering and collaborate on improvements
- Comply to industry, company, and customer safe working practices
- Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired
- 3 years' experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
- 3 years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
- AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs
- Interpret complex technical information involving mechanics and electronics, including schematics
- Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
- Valid drivers' license and ability to qualify for a US passport
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