Printer Equipment Servicer

2 days ago


Philadelphia, Pennsylvania, United States Integral Services Company Full time
Job Title: Printer Field Service Technician

At Integral Services Company, we're looking for a skilled Printer Field Service Technician to join our team. As a Printer Field Service Technician, you will be responsible for providing local client-facing services, including operations, maintenance, and software integration support for BookMaster One and BookMaster Pro passport personalization printer platforms.

Key Responsibilities:

  • Perform printer and platform condition evaluations, making adjustments and alignments as necessary.
  • Carry out functional and quality checks of individual units, disassembling and reassembling as required.
  • Clean and lubricate individual components to ensure optimal performance.
  • Document maintenance services and deliver malfunction reports in a timely manner.
  • Advise the Government on maintenance activities and issues.
  • Apply software upgrades and patches to ensure system stability.
  • Adhere to a schedule for preventative maintenance to minimize downtime.
  • Remediate Service Now tickets associated with operations and maintenance service and activity tasks.
  • Support demonstrations and testing as required.
  • Provide printer and platform support during scheduled upgrades to customer networks and applications.
  • Lead by example, demonstrating best practices for the BookMaster Pro and BookMaster One workflows.
  • Maintain sufficient consumables and parts inventory to support remedial and preventive maintenance requirements.

Qualifications:

  • Must be a US Citizen.
  • Able to obtain and maintain a U.S. Department of State Security Clearance at the SECRET level.
  • Able to travel for training, demonstrations, and supplemental support (up to 5% of the time).

Preferred Qualifications:

  • Experience working within Department of State Passport centers.
  • Customer-facing technical service experience for complex products or systems.
  • Attentive to detail and responsive to often unpredictable demands and changing priorities.
  • Self-directed, independent, and adaptable.
  • Innate mechanical ability and facility with tools.
  • Experience demonstrating mastery in the operation of machines, instruments, and equipment.
  • Positive and optimistic attitude with the ability to communicate succinctly and effectively.
  • Active SECRET clearance.

About Integral Services Company:

At Integral Services Company, we're dedicated to providing innovative solutions to our clients. Our team of experts works closely with federal defense, intelligence, and civilian leaders to tackle their most pressing challenges. We offer a comprehensive total rewards package, including paid parental leave, immediate vesting in our 401(k), and a range of other benefits. If you're passionate about delivering exceptional results and making a difference, we'd love to hear from you.

We offer:

  • Medical, Dental & Vision Insurance.
  • Flexible Spending Accounts.
  • Short-Term and Long-Term Disability Insurance.
  • Life Insurance.
  • Paid Time Off & Holidays.
  • Earned Bonuses & Awards.
  • Professional Training Reimbursement.
  • Paid Parking.
  • Employee Assistance Program.

At Integral Services Company, we're committed to hiring and retaining a diverse workforce. We're proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.



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