Technical Support Specialist

4 weeks ago


Waterloo, Iowa, United States ATC Full time

Position Overview:

This role involves providing on-site technical assistance at the Waterloo IA facility, focusing on delivering high-quality support services.

Key Responsibilities:

  • Participate in a weekend on-call rotation as required.
  • Overtime opportunities may be available.
  • Ensure compliance with safety requirements, including wearing metatarsal shoes on the first day.
  • Travel between various locations in the Waterloo area may be necessary using a personal vehicle.
  • Operate a John Deere Gator within the facility after completing necessary training.

Job Duties:

  • Execute and oversee standard operational processes that are stable and well-defined, such as imaging computers, replacing printer toner, and managing trouble tickets from ServiceNow.
  • Document and distribute information effectively, interacting with external contacts as needed. Typical tasks include updating asset records and following knowledge base articles for troubleshooting.
  • Maintain clear and effective email communications and manage basic documentation, including contact lists, process logs, and service records.
  • Identify and resolve issues within supported processes using established solutions, while reporting any problems that exceed predefined procedures.
  • Oversee the maintenance of equipment and supplies, including scheduling routine maintenance and monitoring inventory levels.
  • Utilize technical knowledge to support operations, such as understanding printer functions for troubleshooting and resolving user issues.

Qualifications:

  • Familiarity with computing and networking principles.
  • Proficiency in standard desktop applications, including Microsoft Office and internet functionalities.
  • Understanding of computer security policies and general security concepts.
  • Preferred experience of at least one year in IT, although recent graduates are encouraged to apply.

Education:

  • A degree in Information Technology or a related field, or equivalent experience. A high school diploma or equivalent is also acceptable.

Business casual attire is expected. Note that cross-border work is not permitted for this position.



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