Customer Experience Advocate

1 week ago


Fort Myers, Florida, United States The CSI Companies Full time
About the Opportunity

We are seeking a skilled and experienced Call Center Quality Specialist to join our team at The CSI Companies in Fort Myers, FL. This role offers a unique opportunity to make a meaningful impact on customer satisfaction and experience.

Key responsibilities include:

  • Developing and implementing quality assurance processes to drive continuous improvement
  • Collaborating with cross-functional teams to improve processes and workflows
  • Providing coaching and feedback to agents to help them meet performance standards
  • Identifying and addressing areas for improvement, with a focus on customer satisfaction and experience
Requirements
  • Minimum 2 years of call quality experience, preferably in a call center environment
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
  • Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
  • HS Diploma or equivalent required, with a strong emphasis on customer service and communication skills

The estimated salary for this role is $50,000 - $65,000 per year, depending on experience and qualifications.



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