Customer Experience Advocate
1 week ago
We are seeking a skilled and experienced Call Center Quality Specialist to join our team at The CSI Companies in Fort Myers, FL. This role offers a unique opportunity to make a meaningful impact on customer satisfaction and experience.
Key responsibilities include:
- Developing and implementing quality assurance processes to drive continuous improvement
- Collaborating with cross-functional teams to improve processes and workflows
- Providing coaching and feedback to agents to help them meet performance standards
- Identifying and addressing areas for improvement, with a focus on customer satisfaction and experience
- Minimum 2 years of call quality experience, preferably in a call center environment
- Strong analytical and problem-solving skills, with the ability to collect and analyze data
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
- HS Diploma or equivalent required, with a strong emphasis on customer service and communication skills
The estimated salary for this role is $50,000 - $65,000 per year, depending on experience and qualifications.
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Customer Experience Ambassador
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Customer Experience Representative
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Customer Experience Specialist
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Customer Experience Specialist
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Sales Associate
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Senior Patient Advocate
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Retail Sales Associate
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Customer Service Advocate
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Café Experience Specialist
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Travel Experience Consultant
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Community Advocate Specialist
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Customer Experience Manager
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Customer Experience Specialist
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