Customer Service Representative

7 days ago


Cranbury, New Jersey, United States PDM Group Full time
Service Department Coordinator

We are seeking a highly skilled Service Department Coordinator to join our team at PDM Group. In this role, you will be responsible for coordinating the completion of customer service requests, ensuring timely and efficient resolution of issues.



Key Responsibilities:

  • Plan, schedule, and dispatch service technicians to customers based on their needs and availability.
  • Communicate with customers to gather information and provide updates on the status of their service requests.
  • Create, assign, and close work orders to ensure accurate tracking and resolution of customer issues.
  • Review and update work order descriptions to ensure accurate information and compliance with company standards.
  • Collaborate with service technicians to ensure prompt and effective resolution of customer service requests.


Requirements:

  • 2-3 years of customer service experience in a sales/office/corporate setting.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment and work independently with minimal supervision.
  • Proficiency in Microsoft Word, Excel, and Outlook.


Benefits:

  • Competitive salary commensurate with experience.
  • Accrual of vacation time and company-paid holidays.
  • Individual medical, dental, and vision coverage, as well as a 401(k) plan with company match.
  • Continuing education and training opportunities.


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