Customer Service Representative for Rewards Programs

6 days ago


Alpharetta, United States RemX Full time
About the Role

This is a unique opportunity to join our team as a Customer Service Representative, focusing on rewards programs. You will play a crucial role in assisting customers with their queries and providing exceptional service.

Job Summary

We are seeking a highly motivated and experienced customer service professional to join our team. As a Customer Service Representative, you will be responsible for handling general and account-related inquiries, assisting with order placements, shipping, and returns, as well as helping customers navigate our website and portal.

Key Responsibilities
  • Assist customers with navigating the customer website/portal, viewing and using their reward points
  • Provide support to customers experiencing issues with points redemption, etc.
  • Handle inbound calls from customers looking for assistance with general account information and tasks
  • Assist customers with changes and cancelling reservations
Requirements
  • High School Diploma or GED
  • 1+ year of experience in call center
  • Bilingual Spanish/English is highly preferred
  • An articulate demeanor and friendly personality are necessary
Why Join Us?

At RemX, we pride ourselves on being an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our professional staffing division is dedicated to making the right match between candidates and companies, ensuring long-term success. With a focus on specialized fields, our recruiters are experts in understanding the needs of both parties.



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