Customer Service Associate

4 days ago

Alpharetta, United States Ross Dress for Less Full time
About Ross Dress for Less

Welcome to Ross Stores, Inc., where our diverse teams and inclusive culture make us stronger. We value the differences of those who work and shop with us, and we're committed to building a welcoming environment for everyone.

Job Summary

We're seeking a talented Customer Service Associate - Store Representative to join our team at Ross Dress for Less. As a key member of our store staff, you'll play a vital role in ensuring our customers have an exceptional shopping experience. If you're passionate about delivering excellent customer service and working in a fast-paced retail environment, we want to hear from you

Responsibilities
  • Create a positive and engaging shopping experience for our customers by providing exceptional customer service, addressing their queries, and resolving any issues promptly and professionally.
  • Maintain a clean and organized store environment, including merchandise presentation, stockroom organization, and adhering to company standards and best practices.
  • Process transactions accurately and efficiently, handling cash, credit card payments, refunds, and exchanges while maintaining high levels of awareness and accuracy.
  • Collaborate with colleagues to achieve sales goals, promote products, and maintain a high level of customer satisfaction.
  • Participate in visual merchandising and store displays to create an attractive and inviting shopping environment.
  • Perform various tasks as required, such as receiving and processing new merchandise, restocking shelves, and assisting with inventory management.
  • Demonstrate a strong commitment to safety, adhering to company protocols and guidelines to ensure a secure and healthy work environment.
Requirements
  • High school diploma or equivalent required; prior retail experience an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to lift up to 25 pounds, stand for long periods, and move around the store with ease.
  • Familiarity with cash handling procedures and electronic payment systems.
  • Strong problem-solving skills and adaptability in a fast-paced environment.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of $ $14.50-$17.50 per hour, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A fun and dynamic work environment with a team-oriented culture.
  • The opportunity to be part of a successful retail company with a rich history and exciting future plans.

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