Customer Service Representative IV

3 weeks ago

Alpharetta, United States LanceSoft Full time
Title: Customer Service Representative IV Location: Alpharetta, GA 30004 Duration: 6 Months contract Pay Range $20-22/Hour on W2
Job Description:
  • The position is a part of the Domestic Service Center who processes orders for a wide variety of Client customers. Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions. Additionally, the Senior CSR assists with Order Fulfillment issues including order and shipping errors, brings an action to customers' needs by following established guidelines and standard work practices, and provides back-up support to inquires received via email.
  • CSR report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels.
  • The ideal candidate is Detail Oriented, Customer-Centric, and Focused.
  • A Detail Oriented individual is effective with time management and organization skills. They ensure completeness and accuracy when customers' requests and concerns.
  • A Customer-Centric individual addresses client customers in a respectful, friendly, and tactful manner. They are adept at listening to customers' needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution focused way.
  • A Focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently. They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level.

Required:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.
  • 5+ Years of Relevant Work Experience
  • 3-5 Years of Experience in Call Centers

Education:
  • Bachelor's degree or actively pursuing a degree
Applications:
  • Basic Microsoft Suite Competency (Outlook, Word, Power Point)
  • Previous SAP experience or other Order Management Systems a plus but not necessary
  • Salesforce.com knowledge a plus but not necessary

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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