Security Specialist II
2 weeks ago
We are currently seeking a Part Time Security Specialist II to become a vital member of our team.
The Security Specialist II is responsible for safeguarding and overseeing company premises to deter theft, violence, or any loss of property.
This role encompasses comprehensive security services, including active surveillance, conflict resolution, apprehension, monitoring facility access points, escorting guests, and overseeing financial transactions. The position also involves preparing reports and performing various administrative tasks such as filing, organizing, and data entry.
The specialist will manage moderately complex situations and escalate more intricate issues to senior personnel.Key Responsibilities:
- Deliver exceptional customer service, being courteous and helpful to all stakeholders
- Address inquiries in a professional and friendly manner
- Collaborate with internal and external services to ensure proper referrals
- Welcome guests with a positive demeanor
- Assess and fulfill customer needs
- Strive for positive experiences and outcomes
- Complete all required training and engage in ongoing education
- Work collaboratively to enhance productivity and safety within the team
- Share responsibilities for maintaining necessary supplies and equipment
- Ensure the cleanliness and safety of the work environment
- Identify and address potential hazards
- Uphold a high standard of professionalism
- Maintain punctuality and consistency in attendance and work schedules
- Adhere to dress code standards
- Provide coverage for colleagues as needed
- Support staffing needs in various areas as required
- Stay informed of and comply with all relevant laws, regulations, and policies
- Maintain accurate records and logs
- Communicate effectively with team members, departments, guests, and management
- Share pertinent information with colleagues
- Practice active listening
- Follow established protocols
- Ensure confidentiality and integrity of sensitive information
- Prepare incident reports as necessary
- Monitor and ensure the safety of guests and staff at assigned locations
- Control access at facility entrances and respond to security incidents
- Escort guests and monitor financial transactions as required
- Conduct internal and external patrols of designated areas
- Follow emergency protocols to protect guests and staff
- Address moderately complex issues and refer more complex matters to higher management
- Perform other duties as assigned
Required:
- Ability to follow both written and verbal instructions
- Ensure compliance with regulations
- Adhere to attendance and scheduling requirements
- Maintain confidentiality in all matters
- Manage challenging customer interactions effectively
- Detail-oriented approach
- Exhibit honesty, reliability, and accountability
- Comprehend and apply relevant regulations and policies
- Organize work and assigned areas systematically
- Build effective working relationships
- Communicate clearly with team members and management
Preferred:
- Valid driver's license and insurability
Required:
- Basic computer proficiency
- Ability to operate standard office equipment
Preferred:
- Proficiency in the use of firearms
Preferred:
- One year of relevant experience
Required:
- High School diploma, GED, or equivalent
Required:
- Must be at least 18 years old
- Pass required background checks
- Complete necessary training phases
Preferred:
- Must be at least 21 years old
- Valid driver's license
- Gaming license or permit as required
Required:
- May work in environments where smoking occurs
- Exposure to bright and flashing lights
- Fast-paced and noisy settings
- Mix of office and non-office environments
- Team-oriented atmosphere
- Use of computers and communication devices
- Potentially hazardous situations
- May require physical intervention in conflicts
- Ability to de-escalate tense situations
- Physical demands may include lifting, bending, and standing for extended periods
- Flexibility to work various shifts, including nights and weekends
Preferred:
- Minor physical injuries may occur
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