Part-Time Client Care Specialist
16 hours ago
Part-Time Client Care Specialist
Job Summary:
We are seeking a highly skilled and motivated Part-Time Client Care Specialist to join our team at Western Alliance Bank. As a key member of our team, you will be responsible for providing exceptional client service, processing transactions, and responding to client inquiries in a timely and professional manner.
Key Responsibilities:
- Provide exceptional client service by responding to client inquiries, resolving issues, and escalating concerns to management as needed.
- Process transactions, including deposits, withdrawals, and transfers, in accordance with established policies and procedures.
- Assist clients with general navigation and in-depth technical interfaces, including loan administration and treasury management.
- Meet or exceed service level standards, including customer service, turn-around time, cross-selling goals, risk management, and regulatory compliance.
- Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
- High school diploma or equivalent.
- 1+ years of direct, related experience in Customer Service, Branch Banking Operations, and/or Treasury Management Service.
- Entry-level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
- Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
- Strong speaking and writing skills for internal and external audiences.
We offer a competitive salary, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance program, employee volunteer program, and wellness program. You'll also have the opportunity to bolster your business knowledge and gain invaluable hands-on experience to help grow your career.
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