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HVAC Operations Manager

2 months ago

Frederick, Maryland, United States NRG Full time
Job Summary:

The HVAC Operations Manager is responsible for overseeing the installation of residential HVAC equipment and accessories. This role ensures that work meets the needs of builders and conducts quality-control checks on completed work. As needed, the Operations Manager may perform service, maintenance, and installation work under the direction of the General Manager or Production Manager.

Key Responsibilities:
  • Manage a team of subcontractors and/or employees who install residential HVAC equipment and accessories.
  • Verify that work meets builder needs and conduct quality-control checks on completed work.
  • As needed, perform service, maintenance, and installation work.
  • Coordinate installation dates with the scheduling team and ensure jobs are ready for installation.
  • Ensure schedule compliance and completion of assigned work by subcontractor installation crews.
  • Coordinate with subcontractors and the office regarding punch lists or repairs as needed.
  • Review subcontractor invoices as needed and approve after work is complete per phase.
  • May schedule inspections with local jurisdictions.
  • Coordinate and complete paperwork for billable change orders found in the field.
  • Meet with builder supervisors on job sites to work through any issues with installations or design.
  • Manage all pertinent production-related issues with homebuilders in the assigned area of responsibility.
  • Build rapport and foster long-term relationships with builder superintendents.
  • Ensure that employees attend all required training.
  • Continually search for ways to improve results and effectiveness.
  • Provide regular performance updates and recommendations to senior management.
  • Provide leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management.
  • Address issues of concern related to performance, providing constructive and ongoing feedback and consequences if performance remains below standards.
  • Follow safety policies and procedures.
Requirements:
  • 3+ years of HVAC installation experience.
  • High school diploma or GED.
  • Proven track record of effectively managing multiple projects simultaneously.
  • Beg/Intermediate computer skills and ability to use Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Excellent verbal and written communication skills.
  • Valid driver's license required.
  • Ability to work overtime with little notice; weekend hours may occasionally be required.
Preferred Qualifications:
  • 3-5 years of experience as a field supervisor in residential new construction or related experience.
  • Multi-family HVAC installation experience.
  • Completed college coursework.
  • Leadership skills and effective leadership behaviors.
  • Customer service mindset with both internal and external customers.
  • Ability to work independently and as part of a team.
  • Strong work ethic.
  • Capable of making good judgments/decisions.
  • Strong interpersonal communication and collaboration skills, with all levels of the organization.
  • Able to work in a fast-paced, high-pressure environment.
  • Strong organizational skills, attention to detail, and the ability to multi-task.
  • Able to build positive relationships with customers, both internal and external.
  • Proactive mindset.
  • Mechanical aptitude.
  • Safety mindset and acceptance of a safety culture.
Working Conditions:

The majority of time spent in a field environment (hot attics, crawl spaces, uneven terrain, construction sites, and finished homes).

Travel by vehicle to and from work locations.

Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors.

Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold, and wind) while wearing appropriate PPE.

Physical Requirements:

Must be able to drive and operate a motorized passenger vehicle or forklift.

Must be able to lift/move up to 50 pounds frequently.

Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching.

Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements).

Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves, and safety toe, construction-grade work boots.

Must be able to adhere to long periods of standing, walking, or sitting.

Able to hear, understand, and distinguish speech and/or other sounds to operate phones or other equipment safely.

With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.

Able to express or exchange ideas by means of the spoken word to impart oral information to others.

Able to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.

Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push, and pull objects and tools.