Head of Institutional Customer Success

1 week ago


Dallas, Texas, United States Varsity Tutors Full time
Job Title: Head of Institutional Customer Success

We are seeking a highly experienced and results-driven Head of Institutional Customer Success to lead our customer success team and drive growth in our institutional business. The ideal candidate will have a proven track record of success in customer success leadership, with a strong focus on driving customer adoption, retention, and expansion.

Key Responsibilities:
  • Lead the customer success team to achieve key performance indicators (KPIs) and drive business growth
  • Develop and execute customer success strategies to drive customer adoption, retention, and expansion
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product teams
  • Develop and manage customer success metrics and reporting to measure team performance
Requirements:
  • 10+ years of experience in customer success leadership, with a strong focus on institutional customers
  • Proven track record of success in driving customer adoption, retention, and expansion
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Strong analytical and problem-solving skills, with the ability to develop and execute customer success strategies
What We Offer:
  • Competitive salary and bonus structure
  • Equity in the company
  • Opportunity to work with a leading education technology company
  • Collaborative and dynamic work environment
  • Professional development opportunities

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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