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Customer Success Manager

2 months ago

Dallas, Texas, United States Wiliot Full time
Unlock Customer Success with Wiliot

At Wiliot, we're revolutionizing the way companies interact with their customers. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve their goals with our innovative IoT solutions.

Key Responsibilities:
  • Participate in pre-sales activities to ensure seamless onboarding of new customers.
  • Manage customer success and ensure customers realize the full value of Wiliot technology.
  • Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight.
  • Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals.
  • Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing.
  • Become an expert on Wiliot enabled solutions, while keeping up with industry trends in specific verticals (Food, Life Science, Retail and/or Logistics).
  • Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers.
Requirements:
  • 3+ years of experience in Customer Success, Client Services, Solution Sales, or related customer-facing position.
  • 3+ years of experience in the IoT space (Internet of Things), or other technology space operating across physical, digital, and cloud boundaries.
  • Experience with Radio technologies (Bluetooth a plus).
  • Familiarity with specific industry segments and their challenges: Food, Life Science, Retail, or Logistics.
  • Experience working with remote teams.
  • Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
  • Ability to collaborate across the organization and with external stakeholders.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative attitude with the ability to inspire others.
  • Excellent communication and presentation skills.

Join Wiliot's mission to transform the way we interact with everyday products and packaging.