Head of Customer Experience

1 day ago


Dallas, Texas, United States CyberCoders Full time
Job Title:

Head of CX - After Sales & Service Operations, North America

Job Summary:

We are seeking a seasoned professional to lead our customer experience and service operations team in North America. The ideal candidate will have a strong background in customer experience management, after sales, and service operations, with a focus on the automotive and commercial trucking industries.

Key Responsibilities:
  • Develop and implement customer experience strategies to drive business growth and customer satisfaction
  • Lead the development of service operational policies and associated infrastructure deployment
  • Manage the processes and systems for technical and tactical support, technical publications, on-going training of clients, parts supply, service operations/OKRs/KPIs, regulatory & compliance relationship, and customer experience management
  • Take ownership of a key portion of the customer experience and aid in brand development
Requirements:
  • 8+ years of experience in customer experience management, with a focus on the automotive and commercial trucking industries
  • Experience working with dealers and third-party service providers in regards to after sales and service operations
  • Experience setting KPIs for cross-functional teams and OKRs for goal-setting and leadership
What We Offer:
  • $150k - $220k salary DOE + Commission + Stock
  • Full health benefits
  • PTO
  • 401k


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