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Customer Support Specialist
2 months ago
Customer Support Specialist
Company: Access Dubuque
Position Overview
We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Customer Engagement: Interact with customers via phone, addressing their inquiries and providing effective solutions with professionalism.
- Active Listening: Demonstrate strong listening skills to understand customer needs and utilize available resources to assist them promptly.
- Issue Resolution: Maintain accurate records of customer interactions and work towards timely resolution of issues.
- Conflict Management: Handle challenging situations with composure, de-escalating tensions and guiding customers towards satisfactory solutions.
- Collaborative Solutions: Partner with management to identify recurring issues and develop strategies for improvement.
Qualifications:
- High School diploma with a minimum of 4 years of experience in customer service.
- Familiarity with sales and customer service techniques.
- Strong verbal and written communication skills.
- Proficient in using computer systems to resolve customer issues.
- Ability to research and gather information effectively.
- Experience in managing difficult customer interactions.
Compensation: Starting wage is competitive.
Application Process:
Interested candidates are encouraged to explore the opportunity further through our application channels.
