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Customer Service Liaison

1 month ago

Ithaca, New York, United States ALH Building Systems Full time
Job Overview

We are seeking a skilled professional to join our team at ALH Building Systems as a Customer Service Representative. This role involves engaging with clients and internal teams to ensure the efficient completion of projects.

Key Responsibilities
  • Coordinate and oversee projects from start to finish, ensuring timely completion and successful delivery of large wood-framed buildings such as motels, apartments, college dorms, and assisted living facilities.
  • Collaborate with internal and external teams to achieve project goals and objectives.
  • Interpret construction drawings and identify any problems or discrepancies in the plans.
  • Develop effective solutions to address issues and mitigate risks, while maintaining quality standards.
  • Maintain a deep understanding of wood-framed buildings and construction processes.
  • Utilize software tools such as Excel, Word, and Outlook to track progress and maintain documentation.
  • Demonstrate excellent verbal communication skills to effectively communicate with clients and team members.
  • Display a detail-oriented and well-organized approach to project management and customer service.
Requirements
  • Minimum 2 years of experience in wood-framed building projects.
  • Strong ability to interpret construction drawings and identify problems in the plans.
  • Proficiency in using Microsoft Excel, Word, and Outlook.
  • Excellent verbal communication skills for effective client and team communication.
  • Detail-oriented personality with strong organizational skills.
About ALH Building Systems

We own and operate one of the largest truss and panel operations in the Midwest, with a strong commitment to delivering high-quality projects and exceptional customer service.