Client Services Coordinator

1 day ago

Maryland City, Maryland, United States Johns Hopkins Applied Physics Laboratory (APL) Full time
About the Role

We are seeking a highly skilled Client Services Specialist to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a key member of our Communications Department, you will play a critical role in providing exceptional client service and support to our clients.

Key Responsibilities
  • Work closely with clients to gather job requirements and submit job requests in our job management tool
  • Track and update job requests from end to end and provide timely job status updates to our clients
  • Process chargebacks for completed jobs in a timely and efficient manner
  • Build strong relationships across the department and throughout APL
  • Contribute to the department's success by working closely with the Financial and Business Operations Group
  • Provide operational services to the Communications Department
  • Develop a thorough knowledge and understanding of the Communications Department, including types of work, unique needs, culture, and skill sets, and recommend initiatives that support and further department goals
  • Process procurement card purchases
  • Create and manage shared job folders and files
Qualifications
  • An associate's degree or equivalent level of experience with a minimum of 3 years of relevant client service experience
  • Proven ability to identify and resolve issues independently and collaboratively through the use of internal and external resources
  • Initiative and persistence in identifying client needs, meeting quick turnaround demands, resolving problems with a sense of urgency, and demonstrating the capability to anticipate, prioritize, and expedite numerous tasks from multiple sources
  • Ability to develop and assess alternative approaches and solve routine problems in a different, more efficient way
  • Demonstrated critical-thinking skills and the ability to resolve conflict
  • Experience in managing a high volume of incoming client requests
  • Ability to identify and assess clients' needs to achieve satisfaction
  • Experience building sustainable relationships and trust with client accounts through open and interactive communication
  • Ability to provide accurate, valid, and complete information by using the right methods/tools
  • Experience in handling client complaints professionally and effectively
  • Experience successfully providing appropriate solutions and alternatives to job obstacles within the job schedule
  • Ability to take the extra mile to engage clients
  • Excellent interpersonal, communication (written and verbal), and organizational skills
  • Demonstrated advanced proficiency in use of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
  • Ability to obtain a Secret-level security clearance
Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space, and science challenges. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

We celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work-life balance. APL's campus is located in the Baltimore-Washington metro area.

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