Practice Management Coordinator

1 week ago


Maryland City, Maryland, United States Banfield Full time
Job Summary

The Shift Lead is a critical role in our veterinary hospital, responsible for ensuring the smooth operation of our client service team. As a Shift Lead, you will be the primary point of contact for clients and will be responsible for providing exceptional customer service, while also ensuring the efficient management of our hospital's operations.

Key Responsibilities
  • Client Service: Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Team Management: Supervise and manage the client service team, ensuring that they are meeting their performance goals and providing high-quality service to clients.
  • Operations Management: Oversee the day-to-day operations of the hospital, including scheduling, inventory management, and supply chain logistics.
  • Communication: Communicate effectively with clients, team members, and hospital leadership to ensure that all parties are informed and aligned.
  • Problem-Solving: Identify and resolve client complaints and concerns in a timely and professional manner.
Requirements
  • Experience: Minimum of two years of experience in a veterinary hospital or related field.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Skills: Excellent communication and customer service skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional care to our clients and their pets.


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