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Customer Service Representative
2 months ago
Carrington Mortgage Services, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities- Answer incoming calls from customers and third parties with inquiries about existing mortgage loans.
- Deliver accurate and timely information to callers in a courteous and professional manner.
- Refer complex calls to qualified team members and perform necessary steps to provide call resolution.
- Track and follow up on customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details in our mortgage servicing system.
- High school diploma or equivalent work experience.
- Customer service/call center experience preferred, but not required.
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
- Bi-Lingual (Spanish) skillset preferred.
Carrington Mortgage Services, LLC is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. We offer a comprehensive benefits package, including healthcare plans, a discretionary 401(k) match, and access to fitness and retail discounts.