Customer Service Director
1 week ago
Job Summary:
We are seeking a highly skilled Customer Service Director to oversee the Call Center's ongoing activities. The ideal candidate will have a strong background in customer service, process improvement, and decision-making. This role is responsible for ensuring that all business goals are consistently met, while adhering to all Company policies, procedures, and regulatory requirements.
Key Responsibilities:
* Create and review various daily productivity reports and evaluate performance results at both the team and department level.
* Audit call quality, incentive, and other processes to ensure adherence to all policies, procedures, and regulatory requirements.
* Promote one-call resolution through direct Customer Service efforts and identify ways to improve the directive across the servicing platform.
* Participate in projects that affect any aspect of Customer Service.
* Solicit feedback and ongoing communication with all departments to improve overall efficiencies and promote services across the platform.
* Work with the Loan Administration team to complete projects, revise and establish procedures, foster teamwork, share call driver information, ideas, and knowledge that will contribute to the overall goals of the Company and the customer experience.
* Assist with research and resolution of escalated customer service calls and related issues as needed.
* Accomplish customer service human resource objectives by recruiting, selecting, onboarding, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends and call drivers; determining system improvements; implementing change.
* Meet customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
* Determine customer service requirements by maintaining contact with customers; conducting operational reviews and surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
* Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Maximize customer operational performance by providing support and resolving problems.
Requirements:
* Bachelor's degree in business or related field of study; or a combination of education and related experience in lieu of degree.
* 5-7 years' Customer Service supervisory/management experience in a call-center environment.
* Prior experience in the mortgage servicing, banking, or a related industry preferred.
What We Offer:
* Comprehensive healthcare plans for you and your family.
* A discretionary 401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail, and more discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
EEO/AAP Employer
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1
-
Customer Service Liaison
4 days ago
Westfield, Indiana, United States State Farm Insurance Full timeCustomer Service LiaisonAt State Farm Insurance, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients by answering their inquiries, resolving issues, and offering appropriate solutions. Your goal will be to ensure that every...
-
Customer Service Representative
4 weeks ago
Westfield, Indiana, United States Carrington Mortgage Services, LLC Full timeAbout the RoleCarrington Mortgage Services, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesAnswer incoming calls from customers...
-
Customer Service Representative
4 weeks ago
Westfield, Indiana, United States Carrington Mortgage Services Inc Defunct Full timeAbout the RoleCarrington Mortgage Services is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesAnswer incoming...
-
Customer Service Representative
2 months ago
Westfield, Indiana, United States Carrington Mortgage Services, LLC Full timeAbout the RoleCarrington Mortgage Services, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to borrowers and third parties with inquiries about existing mortgage loans.Key ResponsibilitiesAnswer Incoming Calls: Respond to...
-
Customer Service Representative
2 months ago
Westfield, Indiana, United States Carrington Mortgage Services Inc Defunct Full timeAbout the RoleCarrington Mortgage Services Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to borrowers and third parties with inquiries about existing mortgage loans.Key ResponsibilitiesAnswer Incoming Calls: Respond to...
-
Customer Service Representative
1 week ago
Westfield, Indiana, United States Zoom Drain Full timeCustomer Service / Dispatcher RoleWe are seeking a skilled Customer Service / Dispatcher to join our team at Zoom Drain. As a key member of our operations, you will play a vital role in ensuring the efficient routing of technicians to customers.Key Responsibilities:Manage incoming calls and identify customer needs to achieve satisfactionBuild relationships...
-
Customer Service Representative
2 weeks ago
Westfield, Indiana, United States LEDVANCE LLC Full timeJob Title: Customer Service RepresentativeLEDVANCE LLC is a leading company in innovative lighting products and connected lighting solutions. We are seeking a highly skilled Customer Service Representative to join our team at our National Customer Service Center in Westfield.Key Responsibilities:Process and review orders through manual and electronic...
-
Customer Service Representative
4 days ago
Westfield, Indiana, United States LEDVANCE Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at the National Customer Service Center in Westfield. As a key member of our Trade Sales Channel, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Process and review orders through manual and...
-
Customer Service Representative
2 weeks ago
Westfield, Indiana, United States Crew Carwash Full timeCustomer Service Team MemberCrew Carwash is a dynamic and customer-focused organization that values its employees. As a Customer Service Team Member, you will play a vital role in creating a positive experience for our customers.Key Responsibilities:Provide exceptional customer service and ensure a clean and safe environment for our customers.Operate and...
-
Customer Service Representative
4 weeks ago
Westfield, Indiana, United States LEDVANCE Full timeCustomer Service Representative Job DescriptionLEDVANCE is a leading provider of innovative lighting solutions and connected lighting products. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:Process and review orders through manual and...
-
Customer Service Representative
3 days ago
Westfield, Indiana, United States Crew Carwash Full timeAbout the Role:Crew Carwash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 month ago
Westfield, Indiana, United States LEDVANCE Full timeCustomer Service RepresentativeLEDVANCE is a global leader in innovative lighting solutions and connected technology. As a Customer Service Representative, you will be part of our National Customer Service Center in Westfield, working closely with our Trade Sales Channel team.Key Responsibilities:Process and review orders through manual and electronic...
-
Customer Service Representative
4 days ago
Westfield, Indiana, United States Zoom Drain Indianapolis Full timeJob OverviewAt Zoom Drain Indianapolis, we're committed to fostering a career growth environment for our employees. Our comprehensive training programs and opportunities for advancement are designed to help you succeed in your role and beyond.The Customer Service/Dispatcher position is a critical component of our operations, responsible for routing...
-
Customer Service Representative
3 weeks ago
Westfield, Indiana, United States Zoom Drain Full timeAbout Zoom DrainWe are a company that values employee growth and development. Our goal is to create a positive and supportive work environment that fosters career advancement and job satisfaction.Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service / Dispatcher. This role is critical to our...
-
Customer Service Representative
4 days ago
Westfield, Indiana, United States Prime Car Wash Full timeKey Responsibilities:As a Sales Associate at Prime Car Wash, you will be responsible for providing exceptional customer service, managing payment transactions, and educating guests about Prime services. You will also be expected to follow Prime policies and procedures, and uphold Prime Core Values.Key Skills:• Excellent communication and interpersonal...
-
Customer Service Representative
4 weeks ago
Westfield, Indiana, United States Chick-fil-A Wheeler Landing Full timeJob Opportunity at Chick-fil-A Wheeler LandingWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Staff member. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.Daily Responsibilities:Greet guests and take orders...
-
Bilingual Customer Service Representative
2 months ago
Westfield, Indiana, United States Carrington Holding Company, LLC Full timeJob DescriptionCarrington Holding Company, LLC is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Answer...
-
Bilingual Customer Service Representative
3 weeks ago
Westfield, Indiana, United States Carrington Holding Company, LLC Full timeJob SummaryCarrington Holding Company, LLC is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our mortgage loan servicing team, you will be responsible for providing exceptional customer service to borrowers and third parties.Key ResponsibilitiesAnswer incoming calls from borrowers...
-
Bank Teller/ Customer Service Representative
2 weeks ago
Westfield, Indiana, United States Community First Bank of Indiana Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community First Bank of Indiana. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our bank's products and services.Key ResponsibilitiesProvide...
-
Maintenance Director
1 month ago
Westfield, Indiana, United States AAM LLC Full timeMaintenance Director Job DescriptionAAM LLC is seeking a highly skilled Maintenance Director to join our team. As a key member of our community management team, you will be responsible for ensuring the maintenance and upkeep of our facilities, amenities, and grounds.Key Responsibilities:Partner with the Community Manager to execute maintenance work orders...