Starbucks Lead Barista

3 weeks ago

Westfield, Indiana, United States Kroger Full time
Job Summary

The Lead Barista is a key member of our Starbucks team, responsible for delivering exceptional customer service and ensuring a positive experience for our customers. As a Lead Barista, you will be responsible for leading by example, demonstrating a passion for quality and customer satisfaction, and driving sales growth through effective marketing and merchandising of products.

Key Responsibilities
  • Lead by example, demonstrating a passion for quality and customer satisfaction.
  • Deliver exceptional customer service, ensuring a positive experience for our customers.
  • Drive sales growth through effective marketing and merchandising of products.
  • Assist in supervision and direction of department personnel to ensure quality customer service.
  • Delegate job assignments and responsibilities to associates in accordance with duty rosters.
  • Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
  • Monitor code dates and product rotation, removes out of code product.
  • Holds personnel in department accountable for their job assignments and responsibilities.
  • Writes department schedules, coordinating requests and bids and business needs.
  • Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
  • Maintain customer service area and equipment in a clean and appealing manner.
  • Demonstrate Customer 1st Behavior when taking care of customer needs.
  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
  • Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.).
  • Follow store policies and procedures for operational flow at each station.
  • Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
  • Presents one's self professionally and demonstrates clear communication with all customer and partner interactions.
  • Perform equipment maintenance in accordance with preventative maintenance checklist.
  • Follow cash handling and register policies.
  • Follow inventory stocking and recording guidelines.
  • Able to effectively communicate with customers and associates.
  • Be prompt, tactful, calm, courteous, and professional in all interactions.
  • Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
  • Perform any and all duties as assigned.
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Requirements
  • Willing and available to work weekends and holidays as needed.
  • Effective written and oral communication skills.
  • Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
  • Must be a trained and certified barista.
About Us
Kroger is a leading grocery retailer with a rich history of innovation and a commitment to providing exceptional customer service. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other. With a focus on feeding the human spirit, we strive to provide the ingredients you need to create your own recipe for success at work and in life.

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