Customer Service Liaison

4 days ago


Westfield, Indiana, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients by answering their inquiries, resolving issues, and offering appropriate solutions. Your goal will be to ensure that every customer interaction is positive and productive.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross-sell insurance products and services to meet customer needs
  • Handle escalated customer complaints and concerns with professionalism and empathy
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
  • Participate in ongoing training and development programs to enhance knowledge and skills


What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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