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Clinical Referral Specialist II

1 month ago


Brookfield, Wisconsin, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled Clinical Referral Specialist II to join our team at Advocate Aurora Health. This role is responsible for coordinating patient referrals and scheduling medical appointments in a fast-paced healthcare environment.

Key Responsibilities
  1. Referral Coordination: Review work queues to identify unscheduled ordered services and connect with patients to schedule the appropriate service. Confirm and secure authorization or required pre-certifications for patients to receive specialty consultation or medical services.
  2. Medical Scheduling: Schedule appointments, including complex specialty appointments, and adhere to appropriate protocols. Communicate pre and post-appointment instructions to patients.
  3. Patient Coordination: Provide provider referrals to patients based on ordered medical services and patient preferences. Coordinate scheduling of external referrals with non-Aurora specialists.
  4. Data Management: Enter and update demographic and insurance information, ensure accuracy, and communicate with patients as needed.
Requirements
  • 2+ years of experience in a medical group with focused experience in patient care coordination, including scheduling specialty services.
  • Strong knowledge of clinical processes, medical terminology, and electronic health record systems.
  • Ability to work independently, be self-directed, and communicate effectively with patients, peers, and caregivers.