Customer Service Representative
4 days ago
The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program.
- Advancement Opportunities.
- Sign-on Bonus of $500 received after 60 days of employment.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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