Customer Service Representative

2 weeks ago


Minnetonka, Minnesota, United States SERVPRO of Minnetonka Full time
Job DescriptionWe are seeking a highly organized and detail-oriented individual to join our team as a Dispatch Coordinator. As a key member of our operations team, you will be responsible for handling all incoming phone calls, scheduling jobs, and maintaining crew schedules. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
  • Handle all incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Schedule jobs and maintain crew schedules to ensure efficient and effective operations.
  • Perform detailed and accurate data entry into our job scheduling software.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide exceptional customer service and resolve any issues or concerns in a timely and professional manner.

Benefits
  • $20-$22 per hour based on experience and qualifications for the position.
  • Paid Time Off and Paid Holidays.
  • 401k Plan with Profit Share and Company Match.
  • Employee-Sponsored Health, Dental, Vision, Long Term and Short Term Disability Insurance.
  • Career growth opportunities.

What You'll Need
  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and job scheduling software.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.



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