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Patient Appointment Coordinator

2 months ago

Rockford, Illinois, United States Rockford Gastroenterology, Assc., LTD Full time
Patient Appointment Coordinator Job Description

Overview:

The Patient Appointment Coordinator is essential in overseeing the scheduling of office and outpatient visits, ensuring comprehensive follow-through on appointments.

Key Responsibilities:

  • Organize patient appointments for both office and outpatient consultations.
  • Execute discharge directives from hospital rounds documentation.
  • Collaborate with medical staff to manage add-ons, rescheduling, and urgent patient needs.
  • Engage with patients, front desk personnel, hospital scheduling coordinators, and various departments.
  • Maintain composure and responsiveness during rescheduling scenarios.
  • Recognize patient symptoms and determine when nursing evaluation is required.
  • Become proficient in computer-based scheduling systems.
  • Possess comprehensive knowledge of diagnostic tests and procedures to provide accurate patient instructions.
  • Understand the complete range of practice, including both office and hospital protocols.
  • Effectively communicate any scheduling modifications.
  • Seek guidance for intricate scheduling requirements.
  • Undertake additional responsibilities as necessary.

Qualifications:

  • High school diploma or equivalent qualification.
  • Maintain a professional appearance and demeanor.
  • Demonstrate friendly, empathetic, and efficient communication with patients.
  • Exhibit reliability and a commitment to fulfilling job responsibilities.
  • Possess effective communication skills with medical professionals and colleagues.
  • Uphold patient confidentiality and integrity in all interactions.