Patient Access Coordinator

5 days ago


Rockford, Illinois, United States Mercy Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Mercy Health. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive timely and accurate access to healthcare services.

Key Responsibilities
  • Pre-register patients and ensure that all necessary information is gathered to facilitate a smooth and efficient registration process.
  • Verify patient demographic information and health insurance benefits to ensure accurate billing and reimbursement.
  • Initiate and obtain referrals/authorizations/pre-certifications in a timely and accurate manner.
  • Answer incoming calls and schedule appointments as needed.
  • Register new and returning patients via phone and various Mercy systems/applications.
  • Initiate outbound calls to external providers, patients, and/or payers to schedule appointments and resolve issues.
  • Ensure compliance with Access and Revenue Cycle related policies and procedures.
  • Manage waitlists, reschedule/cancel appointments as necessary.
  • Complete accounts in assigned work queues.
  • Manage patient-initiated scheduling requests through MyChart, Telehealth, or other self-scheduling applications.
  • Provide exceptional customer service and maintain a high level of professionalism.
  • Schedule appointments according to provider and clinic-based protocols.
  • Perform ancillary tasks, including outreach to patients and providing information about the organization.
Requirements
  • High school diploma or equivalent required.
  • Two years of customer service experience preferred.
  • Two years of healthcare registration, scheduling, or physicians' office experience required.
  • Certification related to healthcare revenue cycle (Epic, AAHAM, NAHAM, HMFA, etc.) or an equivalently designated certification approved by management within 1 year of hire.
Working Conditions

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Prolonged sitting.

Manual dexterity needed to operate telephone and keyboard.



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