Rehabilitation Scheduling Coordinator

7 days ago


Rockford, Illinois, United States OrthoIllinois Full time
Job Summary

The Rehabilitation Registration and Scheduling Specialist plays a vital role in ensuring the efficient operation of the Rehab department. This position is responsible for scheduling patient appointments, documenting necessary information, answering phones, and managing patient records and charts.

Key Responsibilities
  • Schedule and coordinate patient appointments in accordance with location and clinician-specific templates.
  • Coordinate therapy visits based on medical procedures following provider protocols and established processes.
  • Ensure seamless registration and check-in processes for patients.
  • Verify benefit information with patients and maintain accurate records.
  • Monitor scheduling app alerts for assigned locations and respond promptly.
  • Handle reschedules, cancellations, and no-shows, maximizing efforts to recapture patients.
  • Communicate scheduling and patient changes with clinic staff efficiently.
  • Process incoming and outgoing referrals for assigned clinicians.
  • Provide exceptional customer service to patients over the phone and in person.
  • Maintain office supplies and coordinate equipment maintenance.
Competencies

OrthoIllinois employees embody the following competencies:

  • Service: We prioritize patient-centered care and align our actions with the organization's guiding principles.
  • Change Agent: We support and contribute to positive change within the organization.
  • Communication and Interpersonal Relations: We communicate honestly and compassionately to build connections with patients and colleagues.
  • Effectiveness: We take ownership of our work, doing the right thing for our customers and doing it well.
Requirements
  • High School Diploma or GED.
  • A minimum of one year of experience in a similar position and/or performing similar tasks.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, and Google Calendar and Google Mail.
  • Previous experience with EMR systems is preferred.
Work Environment

This position is based in an office/clinic setting, requiring the ability to sit or stand for long periods, lift up to 20 pounds, and possess full range of motion in shoulders and arms.



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