Spa Operations Manager

2 days ago


Park City, Utah, United States Marriott Full time
Job Summary

As a key member of our spa team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional guest experiences, and driving business growth. This role requires a strong leader who can motivate and guide a team of professionals to deliver outstanding service and achieve operational excellence.

Key Responsibilities
  • Supervise and coordinate the activities of spa employees, including salon, skin care, and program coordination teams.
  • Ensure guest satisfaction and achieve operating budget goals.
  • Assume responsibilities of the Spa Director in their absence.
  • Manage supplies, equipment, and uniforms for the spa team.
  • Comprehend budgets, operating statements, and payroll progress reports to support financial management.
  • Maintain cleanliness and organization of the spa and related areas.
  • Empower employees to provide exceptional customer service and resolve guest complaints.
  • Participate in employee recognition and progressive discipline procedures.
  • Support the Spa Director in managing day-to-day operations as needed.
Requirements
  • High school diploma or equivalent required; 2 years of experience in the spa, guest services, or related field preferred.
  • Strong leadership and communication skills.
  • Ability to motivate and guide a team to achieve operational excellence.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

Marriott International offers a competitive salary range of $74,000 to $92,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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