Sales Operations Support Specialist

6 days ago

Hopewell Township, United States Keen360, Inc. Full time

At Keen360, Inc., we are seeking a highly skilled Sales Operations Support Specialist to join our team. As a key member of our support team, you will be responsible for handling requests from Pharmaceutical Sales Representatives and their organizations in a professional and timely manner.

The ideal candidate will possess excellent communication, presentation, and organizational skills, with the ability to conduct extensive research at a rapid pace and engage experts throughout the organization to obtain the necessary answers and resolutions.

The successful candidate will be comfortable working in a fast-paced, time-sensitive environment while adhering to deliverables and timelines. They will also be adept at written and verbal communication, comfortable with public speaking, and able to proactively identify risks and drive action to mitigate and resolve issues.

Key responsibilities will include:

  • Handling requests from Pharmaceutical Sales Representatives and their organizations
  • Conducting research and engaging experts to obtain necessary answers and resolutions
  • Working in a fast-paced, time-sensitive environment while adhering to deliverables and timelines
  • Providing excellent written and verbal communication, as well as public speaking skills
  • Identifying risks and driving action to mitigate and resolve issues

Requirements for the role include:

  • Bachelor's Degree (not required)
  • Skilled at analyzing complex issues and distilling concepts to others
  • Ability to multitask and work in a fast-paced, time-sensitive environment
  • Strong interpersonal skills, with the ability to work in a professional and collaborative manner
  • Adept at written and verbal communication and comfortable with public speaking
  • Able to proactively identify risks, and drive action to mitigate and resolve issues
  • Ability to take on new challenges and work outside of one's comfort zone
  • Ability to identify challenges in existing processes and perform in a dynamic environment to develop actionable solutions and define process improvements
  • A minimum of 3 years of industry experience (healthcare, medical device or pharmaceutical) related to market, analytics, field sales, or sales support
  • Knowledgeable with syndicated data sources, such as iQVIA and with the sales process (pharmaceutical, etc.)
  • Must have a proven track record of providing value-added customer service
  • Ability to support cross-functional teams and the ability to understand and translate their business issues into actionable solutions
  • Excellent personal leadership, collaboration, communication (written, verbal, and presentation)
  • Strong critical thinking skills and attention to detail are required
  • The individual must perform in a dynamic environment with the knowledge to recommend and implement process improvements
  • Handle multiple projects simultaneously, adhere to deliverables and timelines, and be open to creative problem-solving and team collaboration
  • Must have competency in MS Word, Excel, PowerPoint. Have the capacity to learn new technologies and data structures
  • A clear understanding of Business Processes and how such processes impact the organization as a whole is preferred
  • Ability to resolve issues from customers in a professional and timely manner
  • Ability to identify gaps in business processes and recommend solutions to fix the process in order to make the team more efficient
  • Must have customer service experience in any capacity that demonstrates knowledge on dealing with customers on a continual basis
  • Pharmaceutical Sales process knowledge is desired but not required

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