Customer Support Specialist

16 hours ago


Hopewell Township, United States Keen360, Inc. Full time
Job Title: Customer Support Analyst

We are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. This role will be responsible for providing exceptional customer service and support to our clients in the pharmaceutical industry.

Key Responsibilities:
  • Provide timely and professional support to customers through various channels, including phone, email, and ticketing systems.
  • Analyze complex customer issues and develop effective solutions to resolve them.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of pharmaceutical sales processes and industry trends.
  • Communicate effectively with customers, stakeholders, and team members to ensure seamless support and resolution.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 3 years of experience in customer support, sales operations, or a related field.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of pharmaceutical sales processes and industry trends.
What We Offer:

Keen360, Inc. is a management consulting firm that specializes in advising organizations to design business strategies, develop operational efficiencies, and deliver innovative solutions. We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.



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