Customer Support Specialist
2 days ago
We are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. As a key member of our Sales Operations support team, you will be responsible for triaging and resolving issues impacting Pharmaceutical Sales Representatives and their organizations.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a professional and timely manner
- Document approaches as Standard Operating Procedures
- Conduct research and engage experts to obtain necessary answers and resolutions
- Meet predefined Service Level Agreement (SLA) and be held accountable
- Stay up-to-date with computer systems and learn new systems as needed
Requirements:
- Bachelor's Degree (not required)
- Skilled at analyzing complex issues and distilling concepts
- Ability to multitask and work in a fast-paced environment
- Strong interpersonal skills and ability to work collaboratively
- Adept at written and verbal communication and public speaking
- Ability to identify risks and drive action to mitigate and resolve issues
- Minimum of 3 years of industry experience in healthcare, medical device, or pharmaceutical
- Knowledgeable with syndicated data sources and sales process
- Proven track record of providing value-added customer service
- Ability to support cross-functional teams and translate business issues into actionable solutions
Benefits:
Keen360, Inc. is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies, and deliver innovative solutions to achieve measurable results.
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Customer Support Specialist
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Customer Support Specialist
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Hopewell Township, United States Keen360, Inc. Full timeJob Title: Customer Support AnalystWe are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. This role will be responsible for providing exceptional customer service and support to our clients in the pharmaceutical industry.Key Responsibilities:Provide timely and professional support to customers through various channels,...
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