Customer Support Specialist
1 month ago
We are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. As a key member of our Sales Operations support team, you will be responsible for triaging and resolving issues impacting Pharmaceutical Sales Representatives and their organizations.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a professional and timely manner
- Document approaches as Standard Operating Procedures
- Conduct research and engage experts to obtain necessary answers and resolutions
- Meet predefined Service Level Agreement (SLA) and be held accountable
- Stay up-to-date with computer systems and learn new systems as needed
Requirements:
- Bachelor's Degree (not required)
- Skilled at analyzing complex issues and distilling concepts
- Ability to multitask and work in a fast-paced environment
- Strong interpersonal skills and ability to work collaboratively
- Adept at written and verbal communication and public speaking
- Ability to identify risks and drive action to mitigate and resolve issues
- Minimum of 3 years of industry experience in healthcare, medical device, or pharmaceutical
- Knowledgeable with syndicated data sources and sales process
- Proven track record of providing value-added customer service
- Ability to support cross-functional teams and translate business issues into actionable solutions
Benefits:
Keen360, Inc. is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies, and deliver innovative solutions to achieve measurable results.
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