Customer Support Specialist

2 days ago


Hopewell Township, United States Keen360, Inc. Full time
Job Description

We are seeking a highly skilled Customer Support Analyst to join our team at Keen360, Inc. As a key member of our Sales Operations support team, you will be responsible for triaging and resolving issues impacting Pharmaceutical Sales Representatives and their organizations.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and timely manner
  • Document approaches as Standard Operating Procedures
  • Conduct research and engage experts to obtain necessary answers and resolutions
  • Meet predefined Service Level Agreement (SLA) and be held accountable
  • Stay up-to-date with computer systems and learn new systems as needed

Requirements:

  • Bachelor's Degree (not required)
  • Skilled at analyzing complex issues and distilling concepts
  • Ability to multitask and work in a fast-paced environment
  • Strong interpersonal skills and ability to work collaboratively
  • Adept at written and verbal communication and public speaking
  • Ability to identify risks and drive action to mitigate and resolve issues
  • Minimum of 3 years of industry experience in healthcare, medical device, or pharmaceutical
  • Knowledgeable with syndicated data sources and sales process
  • Proven track record of providing value-added customer service
  • Ability to support cross-functional teams and translate business issues into actionable solutions

Benefits:

Keen360, Inc. is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies, and deliver innovative solutions to achieve measurable results.



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