Desktop Support Specialist

3 days ago


Hopewell, United States Omni Inclusive Full time
Job Title: Desktop Support

At Omni Inclusive, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.

Key Responsibilities:
  • Provide hands-on support for Windows PC and Mac-related issues
  • Assign and work on incident tickets through Service Now
  • Support meeting rooms, including TVs, Polycom, and other audio/video conferencing hardware
  • Support new user onboarding and prepare necessary IT equipment
  • Follow technical guides for retiring and wiping old devices (work alongside asset manager)
  • Follow technical guides for imaging and configuring new PCs
  • Resolve end-user issues related to hardware and software
  • Take notes and gather information on issues for Service Now tickets
  • Stay proactive and eager to learn, with a willingness to help others
  • Participate in additional training from team members or attend available trainings
  • Support all flavors of client operating systems, including Windows and Mac
  • Support iOS and other handheld devices
  • Knowledge of Microsoft Office Suite - Office 365 online and desktop applications
  • Knowledge of various hardware platforms to troubleshoot and break-fix hardware issues (particularly Dell and Mac PCs)
  • Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals, and escalate to the appropriate teams

We are looking for a team player who is passionate about providing excellent customer service and has a strong technical background. If you are a motivated and enthusiastic individual who is eager to learn and grow with our team, we encourage you to apply.



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