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Regional Application Engineer

2 months ago

Atlanta, Georgia, United States AERZEN worldwide Full time

About Aerzen USA Corporation

Aerzen USA Corporation is a leading international manufacturer of positive displacement blowers, hybrid blowers, screw compressors, and turbo blowers. Our high-quality machines are used for air and gas applications across various essential industries, including wastewater, cement, biogas, pharmaceuticals, and food, among others.

Our Company Culture

We are a team-oriented company that empowers our team members to be inquisitive and evolutionary. We offer a competitive salary, generous health benefits, a 401(k) with company match, tuition reimbursement, and a profit-sharing bonus package.

About the Role

The Regional Application Engineer is responsible for providing application engineering support and managing customer communications related to sales orders. This includes specification review, quoting, order entry, submittals, communicating project status updates, and facilitating project signoffs.

Key Responsibilities

  • Quote Administration - Provides timely and accurate quotations and bid proposals to customers. Works with sales and engineering teams to identify the appropriate equipment selections. Manages quotation pipeline and maintains follow-up communications with customers to drive sales.
  • Specification Review - Provides accurate detailed review of engineering specifications related to Aerzen scope of supply, including recommendations and comments to best position Aerzen in sales opportunities.
  • Vendor Equipment Inquiries - Utilizes customer specifications and datasheets to source pricing and scope proposals from third-party vendors. Works directly with vendors to ensure compliance with specifications and project budget requirements.
  • Order Entry - Confirms the accuracy of customer data, order information, and alignment to quotation. Enters orders into the ERP system and/or works with internal partners to ensure accuracy for entry of complex orders.
  • Order Confirmation - Engages directly with customers to confirm receipt of orders and communicate estimated lead time of Aerzen deliverables.
  • Submittal Tracking - Communicates with customers regarding project submittals and drawings for Aerzen standard equipment after order confirmation. For complex, non-standard projects, works with Aerzen project management in submittal preparation and communication.
  • Order Administration - Responsible for tracking milestone dates related to sales orders. Manages communication between internal and external customers to ensure clear and accurate details. Tracks on-time delivery to ensure customer satisfaction and minimize disruption to our production schedules. Engages with Aerzen project manager, as necessary, to ensure project remains on track with customer timeline and expectations.
  • Invoicing - Ensures all milestone invoices are sent to customers. Works with the A/R team to encourage timely payment of open invoices.
  • Startup Coordination - Works with customers to confirm all parties are prepared for startup requirements of new packages. Responsible to follow project through customer sign-off of project. Ensures a clean handoff to the aftersales team.
  • Quality and Warranty - Responsible for addressing customer-related complaints prior to project sign-off. Works with customers to confirm accuracy and details of complaint, as required, and engages with the project manager, aftersales, and quality to ensure a solution is developed and NCP are generated.
  • Customer Visits - Will travel with regional sales managers to customer locations to develop relationships, discuss projects, and support outside sales efforts.
  • Lead Generation - Generates sales leads/opportunities while interacting with customers and works closely with the regional sales managers to effectively identify and pursue opportunities.
  • Lead Management - Works closely with the regional service managers and sales team to track and update opportunities within Salesforce. Provides timely follow-up on open actions and opportunities.

Requirements

Education: Bachelor's Degree (four-year college or technical school) or work equivalent.

Field of Study: Technical or business-related, engineering degree preferred.

Experience: Entry-level to 3 years of related customer support experience.

Computer Skills: Proficient in Windows 10, Microsoft Office; CRM and ERP experience (Salesforce and Business Central/Navision) is a plus.

Aerzen USA Corporation is an Equal Opportunity Employer

Aerzen USA Corporation is committed to providing a safe, quality-oriented, and productive work environment. We are an equal opportunity employer and select employees based on skills and experience. We ensure that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran's status, and any other characteristic protected under applicable federal, state, or local laws.

Background Check and Drug-Free Workplace

Aerzen USA Corporation conducts thorough background checks on all applicants. We are committed to a drug-free workplace and require all applicants to pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

E-Verify

Aerzen USA Corporation participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment.