Parts Specialist

3 days ago


Altoona, Iowa, United States Bass Pro Shops Full time
POSITION OVERVIEW:

The Parts Specialist position is responsible for managing and overseeing the inventory of boat, motor, trailer, and ATV components while assisting both external and internal clients with their parts inquiries and purchases.

KEY RESPONSIBILITIES:
  • Demonstrates a strong dedication to exceptional customer service, ensuring a positive and efficient shopping experience for all patrons.
  • Handles customer inquiries regarding retail parts, pricing estimates, or general information, either via telephone or at the parts counter.
  • Investigates customer requests utilizing online resources, manufacturer contacts, or on-site reference materials.
  • Processes parts sales transactions through phone interactions or at the parts counter.
  • Safeguards received funds and performs daily cash reconciliation procedures.
  • Generates purchase orders for parts required for inventory, customer needs, or work orders, and submits orders to the appropriate suppliers.
  • Receives ordered parts and verifies shipping documents against the received merchandise and quantities for accuracy.
  • Enters data for received parts into the inventory tracking system.
  • Organizes received merchandise in designated areas for easy access.
  • Confirms and validates full payment receipt before shipping special order parts.
  • Distributes parts to technicians and riggers according to work order specifications, subsequently recording issued parts in the inventory system.
  • Processes refunds for returned parts or cancellations.
  • Ensures that returned and warranty parts are sent back to the correct vendor for credit retrieval.
  • Prepares for and conducts scheduled parts inventories as required.
  • Reports and reconciles any discrepancies in inventory or parts variances identified during physical counts.
  • Maintains a tidy and professional workspace.
  • Performs additional duties as assigned.
QUALIFICATIONS:
  • High School diploma or equivalent experience.
SKILLS AND ABILITIES:
  • Proficient in calculating figures such as discounts or percentages and providing change to customers.
  • Ability to communicate in a courteous and professional manner with customers and colleagues.
  • Exhibits good telephone etiquette.
  • Capable of establishing and maintaining effective working relationships with management, coworkers, and customers.
  • Competent in operating a computer and performing data entry tasks; marine knowledge is advantageous.
TRAVEL REQUIREMENTS:
  • N/A
PHYSICAL DEMANDS:
  • Must be able to lift up to 50 pounds.
  • Must be able to stand for extended periods.
INDEPENDENT JUDGMENT:
  • Performs tasks and responsibilities under general supervision, utilizing established procedures and innovative thinking. Makes selections from limited alternatives to resolve issues. Occasionally exercises independent judgment to complete assignments and often recommends improvements to work procedures, policies, and practices.
BENEFITS:
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions.
  • Medical coverage
  • Dental insurance
  • Vision care
  • Health Savings Account
  • Flexible Spending Account
  • Optional benefits
  • 401k Retirement Savings Plan
  • Paid holidays
  • Paid vacation
  • Paid sick leave
  • Bass Pro Cares Fund
  • And more
Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations:

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

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