Enterprise Applications Manager
2 weeks ago
Golden State Water Company stands as a leading investor-owned water utility in the United States, providing high-quality and dependable water services to over 1 million residents across more than 80 communities in California. With a legacy of over 90 years, our commitment to customer satisfaction remains at the forefront of our operations.
Position Overview:
The Enterprise Applications Manager is tasked with delivering strategic leadership and vision across the organization, focusing on the development and execution of innovative information technology solutions.
This role involves anticipating the needs for application support resources through collaboration with the IT department, empowering the user community to cultivate the necessary application expertise to support both current and future business operations. The successful candidate will oversee project management initiatives and facilitate effective knowledge transfer and training activities.
The Enterprise Applications Manager is also responsible for ensuring organizational readiness for change and maintaining accountability, while effectively communicating support-related information to the business.
Key Responsibilities:
- Provide enterprise-wide leadership in the formulation and implementation of IT solutions.
- Forecast application support needs and coordinate with IT teams.
- Guide the user community in developing application expertise.
- Manage project plans and oversee knowledge transfer and training.
- Ensure compliance with relevant standards and regulations.
- Foster a culture of service within the IT team through training and support.
- Supervise a team of Application and System Specialists to ensure continuous support.
- Develop and maintain metrics for support performance reporting.
- Collaborate with IT teams to establish quality and performance standards.
- Oversee the implementation and upgrades of enterprise resource planning (ERP) systems.
- Direct business process analysis for efficiency improvements.
- Manage user profiles and security for enterprise systems.
- Mentor and develop team members, ensuring adherence to service standards.
- Address customer support issues and enhance user satisfaction.
- Ensure compliance with company policies and procedures.
Qualifications:
- Bachelor's Degree in Business, Information Systems, or a related field.
- Ten years of experience in ERP system implementation and support.
- Seven years of project management experience.
- Five years of supervisory experience.
- Strong interpersonal, writing, and communication skills.
Desired Attributes:
- Accountable, approachable, and passionate about work.
- Strategic thinker with a collaborative approach.
- Excellent customer service skills with a proactive attitude.
- Strong organizational and project management abilities.
Additional Information:
Golden State Water Company offers a comprehensive benefits package to support our employees' well-being and future planning. This includes medical, dental, and vision plans, paid vacation and sick leave, and retirement savings options.
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