Healthcare Customer Service Specialist

2 weeks ago


Hot Springs National Park, Arkansas, United States EGO Inc DBA Brault Full time
Job Overview

EGO Inc DBA Brault is a dedicated practice management, billing, and coding organization that focuses exclusively on serving independent physician practices in acute care. Established in 1990, we are a family-owned and privately-held enterprise.

Role Summary

The Healthcare Customer Service Specialist will operate with minimal oversight to handle inquiries from patients, insurance agents, and legal representatives. This role is crucial in ensuring accurate patient information and compliance with billing protocols.

Key Responsibilities
  • Verify patient eligibility and update demographic and insurance details.
  • Research patient financial responsibilities and manage accounts in accordance with billing standards.
  • Communicate with patients as needed to resolve inquiries.
Qualifications
  • High School Diploma or equivalent.
  • Demonstrated experience in a high-volume call center environment.
  • Fluency in Spanish is advantageous.
  • Previous experience in the medical field is a plus.


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