Customer Support Manager
6 days ago
Neo Enterprise is a leading provider of customized promotional marketing services in Los Angeles.
We are seeking a highly skilled Customer Support Manager to join our team and provide exceptional support to our clients.
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
Job Description:This role involves providing on-site consulting & sales support to customers during each of our client's customized promotional marketing campaigns.
As a Customer Support Manager, you will analyze customer product/service needs, provide general support, and assist with customer satisfaction efforts.
- Key responsibilities include interacting with customers in person, resolving issues promptly, and maintaining a professional demeanor at all times.
- You will work closely with the sales team to identify areas for improvement and implement strategies to enhance customer satisfaction.
We offer a comprehensive training program designed to equip you with the skills needed to succeed in this entry-level role and prepare you for potential management opportunities.
Requirements:To be successful in this role, you should possess excellent communication and interpersonal skills, a strong desire to succeed, and the ability to learn from the ground up.
- Must be comfortable interacting with customers in person and have the ability to maintain a professional demeanor at all times.
- Demonstrated ability to resolve issues promptly and maintain a positive communication environment with customers.
- Strong organizational, time management, and prioritizing skills to ensure productivity and quality service level established by the Company are met.
- Self-motivated with the ability to work effectively in a team environment and empathetic to customers.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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