Telecommunications Support Representative

3 weeks ago


Culver City, California, United States Neo Enterprise Full time

Job Responsibilities:

  • Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
  • Maintain high-levels of confidentiality with sensitive client information
  • Act as the primary point of contact responsible for handling all enrollment appointments
  • Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
  • Empathize and deescalate consumer concerns with sincerity, understanding, and care
  • Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Required Skills and Qualifications:

  • Experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
  • Degree in Communications, Psychology, Marketing, Business Management or related fields
  • Ability to maintain a positive attitude, even in times of stress
  • Agile thinker and decision-maker
  • Impeccable professionalism and communication with clients, management, and fellow staff
  • Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors

Estimated Salary: $45,000 - $60,000 per year based on location and experience



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