Customer Experience Representative

3 days ago


Sanford, Florida, United States Del-Air Heating Air Conditioning Plumbing and Electrical Full time
Customer Service Representative

Del-Air Heating Air Conditioning Plumbing and Electrical is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Communicate with clients via phone and email to create service orders and resolve issues.
  • Assist the Customer Service department with basic to mid-level issues, escalating high-level issues to the Customer Service Manager.
  • Handle complaints regarding billing or service rendered, gathering all necessary information for the service file.
  • Responsible for maintaining a safe workplace and ensuring safety is the highest priority.
  • Participate in special projects as requested by management and perform other duties as assigned.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of two years' experience in a call center environment.
  • Comfortable working in fast-paced environments.
  • Outlook knowledgeable.
  • Familiarity with Service Titan (preferred but not required).
  • HVAC knowledgeable (preferred).
  • Computer literate with expert knowledge in MS Office Suite (Word, Excel, PowerPoint).
  • Ability to maintain professionalism on the phone and via email.
  • Demonstrate strong verbal and written communication skills.
  • Ability to speak Spanish (preferred but not required).
  • Eligible to legally work in the United States.
  • At least 18 years of age.
  • Successfully complete a background check and drug screen.


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