Customer Experience Representative
2 days ago
Del-Air Heating & Air Con is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Communicate with clients via phone and email to create service orders and resolve customer complaints.
- Assist the Customer Service department with basic to mid-level issues, escalating high-level issues to the Customer Service Manager.
- Handle customer inquiries and provide solutions to billing and service-related issues.
- Collaborate with field supervisors to set up service calls and ensure timely resolution of customer issues.
- Responsible for maintaining accurate and up-to-date customer records and service files.
- Ensure compliance with all Del-Air policies and procedures.
- High school diploma or equivalent required.
- Minimum of two years' experience in a call center environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in MS Office Suite and Service Titan (preferred but not required).
- Ability to speak Spanish (preferred but not required).
- Eligible to legally work in the United States.
- At least 18 years of age.
- Successfully complete a background check and drug screen.
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Customer Experience Representative
4 days ago
Sanford, Florida, United States Del-Air Heating Air Conditioning Plumbing and Electrical Full timeCustomer Service RepresentativeDel-Air Heating Air Conditioning Plumbing and Electrical is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
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Customer Experience Representative
4 weeks ago
Sanford, Florida, United States Del-Air Heating Air Conditioning Plumbing and Electrical Full timeCustomer Service RepresentativeDel-Air Heating Air Conditioning Plumbing and Electrical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
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Customer Experience Representative
2 weeks ago
Sanford, Florida, United States Del-Air Heating Air Conditioning Plumbing and Electrical Full timeCustomer Service RepresentativeDel-Air Heating Air Conditioning Plumbing and Electrical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
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Customer Experience Representative
4 weeks ago
Sanford, Florida, United States Del-Air Heating & Air Con Full timeJob Title: Start-Up Customer Experience AgentDel-Air Heating & Air Con is seeking a highly skilled and customer-focused Start-Up Customer Experience Agent to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...
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