Hotel Guest Experience Specialist
4 days ago
We are seeking a skilled Hotel Guest Service Representative to join our team at Salt Lake City Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing top-notch service to our guests, ensuring their stay with us is nothing short of exceptional.
About the Role:
- Salary: $16.00 per hour
- Job Type: Full-time
- Location: Salt Lake City, UT
Your Responsibilities:
- Greet and interact with guests in a warm, friendly, and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests, and process payments
- Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
- Ensure safety and security of the property, staff, and guests
What We Offer:
- A competitive salary of $16.00 per hour
- A fun and inclusive work environment
- A range of benefits, including paid sick time, paid time off, and anniversary day off with pay
- The opportunity to grow and develop your skills with our dedicated training and development program
- A comprehensive health and wellness package, including health, dental, and vision plans, virtual telehealth services, and more
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