Hotel Guest Experience Specialist

4 days ago


Salt Lake, Utah, United States NCG Hospitality Full time
Deliver Exceptional Guest Experiences

We are seeking a skilled Hotel Guest Service Representative to join our team at Salt Lake City Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing top-notch service to our guests, ensuring their stay with us is nothing short of exceptional.

About the Role:

  • Salary: $16.00 per hour
  • Job Type: Full-time
  • Location: Salt Lake City, UT

Your Responsibilities:

  • Greet and interact with guests in a warm, friendly, and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests, and process payments
  • Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
  • Ensure safety and security of the property, staff, and guests

What We Offer:

  • A competitive salary of $16.00 per hour
  • A fun and inclusive work environment
  • A range of benefits, including paid sick time, paid time off, and anniversary day off with pay
  • The opportunity to grow and develop your skills with our dedicated training and development program
  • A comprehensive health and wellness package, including health, dental, and vision plans, virtual telehealth services, and more


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