Hotel Operations Manager
1 day ago
We are seeking a seasoned hospitality professional to join our team as Front Office Manager. As the face of our hotel, you will lead our front office team in delivering exceptional guest experiences.
About the RoleThe successful candidate will be responsible for managing the day-to-day operations of the front office, supervising and training staff, and ensuring seamless communication with guests and other departments. You will work closely with our executive team to drive hotel goals and objectives.
This is an exciting opportunity for a motivated and experienced leader to join our dynamic team. If you have a passion for hospitality and a proven track record of success in a similar role, we encourage you to apply.
About UsIn-Group Hospitality is a leading provider of hospitality services, dedicated to delivering exceptional experiences for our guests. We are committed to fostering a positive and supportive work environment that encourages growth and development.
Key Responsibilities- Schedule and supervise front office staff to ensure efficient operation of the desk.
- Train and develop staff to meet hotel standards.
- Manage guest complaints and issues promptly and professionally.
- Maintain accurate records and reports, including room status information.
- Collaborate with sales teams to update group information and maintain high levels of customer satisfaction.
- Work within allocated budgets to achieve financial targets.
- Proven experience in a similar role, preferably in a hotel environment.
- Strong leadership and communication skills.
- Ability to read, write, and speak English fluently.
- Proficiency in Microsoft Word, Excel, and other hotel operating systems.
- Able to work variable schedules, including evenings, weekends, and holidays.
- An attractive salary package, estimated at $65,000 - $85,000 per year.
- Competitive benefits, including health insurance, paid time off, and a 401(k) plan.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
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