Guest Experience Specialist

2 days ago


Salt Lake, Utah, United States Choice Hotels Full time
Job Title: Night Audit Representative

Job Summary: We are seeking a highly motivated and experienced Night Audit Representative to join our team. The successful candidate will be responsible for ensuring 100% guest satisfaction by providing exceptional service in a fast-paced hotel environment. This role requires an individual who can accurately record and report property receipts, follow cash handling procedures, collect payment at checkout, and perform end-of-day front desk and night audit functions.

Responsibilities:
  • Record and report property receipts accurately and timely
  • Follow cash handling procedures as outlined by the accounting department
  • Collect payment at checkout and provide change as needed
  • Perform all end-of-day front desk and night audit functions

Requirements:
  • Minimum one-year experience in hotel front desk or customer service
  • Proficient in math with ability to make accurate calculations
  • Strong verbal, written, and interpersonal skills
  • Ability to work independently or as part of a team
  • Strong attention to detail

Salary: $50,000 - $65,000 per year, based on location and experience

Benefits:
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and holidays

About Us: Choice Hotels International is a global hospitality company with a rich history of innovation and excellence.

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