Guest Experience Specialist
2 days ago
Job Summary: We are seeking a highly motivated and experienced Night Audit Representative to join our team. The successful candidate will be responsible for ensuring 100% guest satisfaction by providing exceptional service in a fast-paced hotel environment. This role requires an individual who can accurately record and report property receipts, follow cash handling procedures, collect payment at checkout, and perform end-of-day front desk and night audit functions.
Responsibilities:
- Record and report property receipts accurately and timely
- Follow cash handling procedures as outlined by the accounting department
- Collect payment at checkout and provide change as needed
- Perform all end-of-day front desk and night audit functions
Requirements:
- Minimum one-year experience in hotel front desk or customer service
- Proficient in math with ability to make accurate calculations
- Strong verbal, written, and interpersonal skills
- Ability to work independently or as part of a team
- Strong attention to detail
Salary: $50,000 - $65,000 per year, based on location and experience
Benefits:
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
About Us: Choice Hotels International is a global hospitality company with a rich history of innovation and excellence.
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