Hotel Guest Service Representative Part Time Position
3 weeks ago
**Job Overview**: NCG Hospitality is a leading real estate and hospitality company with 25+ properties, including Hilton, Marriott, and Hyatt hotels. We are seeking a highly motivated and friendly Hotel Guest Service Representative Part Time to join our team in Salt Lake City.
We offer a competitive starting wage of $16.00 per hour, based on experience. As a Hotel Guest Service Representative Part Time, you will provide exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
**Responsibilities:**
- Greet and interact with guests in a warm, friendly, and professional manner.
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
- Work in cooperation with other departments to ensure a positive guest experience.
- Use computer systems to make reservations, check-in and check-out guests, and process payments.
- Perform tasks such as answering phones, maintaining a cash drawer, and operating office equipment.
- Ensure safety and security of the property, staff, and guests.
**Requirements:**
- Must be able to work a mixture of 7am-3pm and 3pm-11pm shifts.
- Must have a minimum of 6 months of hotel front desk experience.
- Motivated to maintain excellent customer service reputation.
- Strong oral and written communication and interpersonal skills.
- Strong attention to detail, organization, and follow-up abilities.
- Ability to work effectively and efficiently in a fast-paced setting.
- Reliability and honesty.
- Desire to contribute to a supportive and effective team.
**Benefits:**
- Competitive starting wage of $16.00 per hour.
- Paid Sick Time.
- Paid time off and anniversary day off with pay.
- Paid volunteer hours.
- Flexible schedules.
- Team Member Travel Perks.
- Dedicated training and development opportunities.
- Health, Dental, and Vision plans.
- Virtual telehealth services.
- Team Member Assistance Program with mental health resources.
- TeleDoc confidential counseling.
- Health and fitness monthly reimbursement program.
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% of team member contributions.
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