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Technology Support Specialist
2 months ago
The Academy of Scholars, a dynamic private Christian elementary institution, is in search of a dedicated Information Technologist. The ideal candidate will be responsible for upholding the IT objectives and policies at the school by delivering on-site end-user computing assistance. This includes investigating, troubleshooting, and resolving incidents related to hardware, software, networks, and instructional technology.
The successful applicant will play a crucial role in elevating the school's technological capabilities while ensuring high-quality customer support. The position demands a reliable, skilled individual who excels in a fast-paced environment and is committed to meeting expectations and deadlines.
Key Responsibilities
- Provide technical assistance to clients by answering inquiries, troubleshooting issues, and diagnosing problems.
- Maintain and update documentation in a timely manner.
- Communicate effectively with clients, vendors, and staff, while also managing the school website and assisting with electronic communications.
- Monitor and maintain network connections to devices such as printers, switches, servers, and wireless access points.
Expectations
- Demonstrate excellent analytical and problem-solving abilities, with a capacity to multitask and adapt to emerging needs.
- Exhibit strong verbal and written communication skills.
- Possess a customer service-oriented mindset with a keen attention to detail.
Qualifications
- A minimum of 5 years of experience in a related role providing technical support in an educational setting.
Preferred Experience
- Proficiency with Windows 10/11, Apple/Mac devices, Android tablets, and Chromebooks.
- Experience in Enterprise Management and Administration, including practical knowledge of Google MDM Infrastructure.
- Familiarity with Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw, and other cloud-based educational software.
- Knowledge of Microsoft Office 365.
- Experience with server hardware and centralized service tools for auditing, helpdesk, and asset management.
Certifications
- Preferred certifications include Apple or Microsoft Technology and/or CompTIA certifications.
- Google Admin Certification or equivalent experience is also preferred.
Educational Background
- A BS degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
Additional Experience
- 5-7 years of relevant experience in providing end-user support in an enterprise-level organization.
- Experience in an academic environment is preferred.
- Experience administering Chromebooks, Apple/Mac devices, and Mobile Device Management is also preferred.
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