E-Commerce Operations and Customer Experience Manager

4 days ago


Englewood, Colorado, United States Style Crest Enterprises Inc Full time

Job Overview

Style Crest Enterprises Inc is seeking an experienced E-Commerce Customer Service and Operations Manager to join our team. This role will be responsible for delivering exceptional customer service and driving business growth.

About the Role

This position will oversee the customer service team, ensuring seamless communication with both internal teams and external customers. The right candidate will possess a strong understanding of e-commerce operations and have experience in managing efficient customer service systems.

Key Responsibilities

  • Manage the customer service team and lead by example.
  • Develop and implement KPIs to measure team performance.
  • Provide coaching and development opportunities for team members.
  • Implement web chat support and improve ticketing system efficiency.
  • Work closely with internal teams to ensure on-time order fulfillment and resolve any issues that may arise.

Requirements and Qualifications

The ideal candidate will have:

  • Proven experience in managing e-commerce customer service teams.
  • A strong understanding of e-commerce business operations.
  • Excellent verbal and written communication skills.
  • Experience working with remote teams and implementing efficient customer service systems.
  • Demonstrated proficiency in Microsoft Office applications, specifically Excel.
  • Experience with customer service ticket management applications, such as Zendesk or Freshdesk.

Estimated Salary: $65,000 - $85,000 per year



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