Retail E-Commerce Management Specialist

1 week ago


Englewood, Colorado, United States Style Crest Enterprises Inc Full time

**About the Role:**

Style Crest Enterprises Inc is seeking an experienced Retail E-Commerce Management Specialist to lead our customer service team and drive business growth. This role requires a strong understanding of e-commerce operations, excellent communication skills, and the ability to manage and scale a high-performing team.

The ideal candidate will have experience in managing customer service teams, implementing efficient systems and processes, and developing key performance indicators (KPIs) to measure team performance. They will also possess a strong working knowledge of Microsoft Office applications, particularly Excel, and experience with customer service ticket management software such as Zendesk or Freshdesk.

**Responsibilities:**

  • Lead and manage the customer service team to deliver exceptional customer experiences and drive business growth.
  • Develop and implement KPIs to measure team performance and identify areas for improvement.
  • Collaborate with internal teams to ensure on-time order fulfillment and resolve order issues.
  • Implement web chat support to enhance customer engagement and improve efficiency.

**Requirements:**

  • Proven experience in managing customer service teams and driving business growth.
  • Strong understanding of e-commerce operations and excellent communication skills.
  • Experience with customer service ticket management software and Microsoft Office applications.
  • Ability to develop and implement KPIs to measure team performance.

**Compensation:** The estimated salary for this role is $80,000-$100,000 per year, depending on experience.



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